EAGLE ID Policy

Eagle ID Multi-function ID Card

1. Purpose
   To enhance a more user-friendly environment for students, faculty, and staff by providing a high quality, single card system that allows efficient access to all card-related services throughout Northeast Texas Community College and to seek new and expanded uses of the card through improved, advanced technology.
    
2. Scope
   This policy has a college-wide applicability.
    
3. Definition(s)
   Terms are defined as needed within this document.
    

4. Procedure(s)
   The Eagle ID Card is the official Northeast Texas Community College picture ID card. In addition to identifying the relationship with Northeast Texas Community College, the card provides access to campus events and activities, residence halls/other buildings, meal plans, and the library. Meal plans may only be used via the ID card or cash must be used to purchase a meal.
    

   1. Who qualifies for a card?
      1. Student 
          
      2. Faculty & Staff 
         Permanent employees of Northeast Texas Community College are entitled to a free Eagle ID Card as a condition of their employment.
          
      3. Emeriti 
         Any individual that has been given an Emeriti status by Northeast Texas Community College is entitled to a free ID card as a courtesy of past employment.
          
      4. College Board 
         Any member of the College Board is entitled to a free card.
         
          
   2. Expiration of Eagle ID Card
      
      ID Cards are valid while cardholder still has an active status with Northeast Texas Community College.
       
   3. Procedure on ID Picture taking For ID card pictures
      Northeast Texas Community College requires individuals to remove any items not worn as part of their daily appearance (i.e. prescription eyeglasses). The only exceptions are items worn for cultural and religious reasons. All bandannas, hats, sunglasses and/or visors, etc. are to be removed before picture is taken.
       
   4. Card Fee Structure: 
       
      1. Student's First Card 
         The cost of the Eagle ID Card is $25 for all students and will be added to your enrollment. This includes the cost of the card and administrative cost associated with production.
          
      2. Students Replacement Cards 
         A $25 charge will be placed on the student's college account when a replacement ID card is issued. All payments must be submitted to the Business Office prior to receiving the replacement ID card.
          
      3. Faculty/Staff/Others 
         Faculty and Staff are entitled to a free replacement card.
          
      4. Free Replacement cards for cardholders 
         • Extreme hardship cases - very rare; apartment fire for example
         • If the card is not returned by the ATM during a transaction
            
   5. Responsibilities as a Cardholder 
       
      1. Deactivating or Reinstating your myEagle Passport Card 
         Students and other college cardholders do not have to surrender their cards upon discontinuing their employment/association with Northeast Texas Community College. We have an automatic privilege assignment/removal process to enable or disable the ID card. If the card has the banking option, disabling the card would not deactivate the banking feature of the card.
          

      2. Reporting a Lost/Stolen Card 
         If the ID card is an ATM/Check Card, you should immediately call (866) 348-3435, 24 hours a day. The cardholder will be asked several token questions to confirm account transaction authority. The College provides replacement service of ID cards during operational hours (Monday, 8am - 6pm; Tuesday - Thursday, 8am - 5pm; Friday, 8am - 4 pm). The cards can be replaced at the ID Card office.
          

         Information Sources
         Website address: www.ntcc.edu/cardservices

   Effective Date:
   Revised Summer 2024