Student Support

Preparing Your Devices

NTCC IT Checklist - Help installing browsers, pop-up preparation, Microsoft Teams, Office 365 and other technology issues.

Ebook and Inclusive Access Help

Bookstore: Inclusive Access - Assistance with obtaining and using your access code (Inclusive Access) which gives you e-book and course materials you have purchased

Naomi Taylor
Director of College Store
903-434-8154
ntaylor@ntcc.edu

How-to Videos

YouTube Videos and Playlist demonstrating common tasks covering topics such as:

(Top 3 Views)

• One Login Setup
• Portal Login
• Free Microsoft Install

Testing Assistance

On-line Proctoring Tools: Be sure to check with your instructor to determine tool you may be using in each individual class. (links below will take you to each support page)

• Respondus Lockdown Browser and/or monitor Please note NTCC uses Blackboard Learn. Respondus Lockdown Browser File Download for NTCC
• Proctorio – used with McGraw-Hill Connect classes; NTCC YouTube channel video
• In Person Proctoring services available at the Testing Center on Campus. 903-434-8273 or 903-434-8272

Course Content Assistance

Should you experience any difficulties accessing course content, your first contact should be your instructor, letting them know of the nature of your difficulties enabling them to be aware and perhaps offering assistance.

If your course uses third party software, you may be able to contact their tech support for specific help on accessing content and report any issues you may be having. Your course’s Start Here Folder probably has some contact information posted. Some of the commonly used content links to their tech support are listed below:

McGraw-Hill Connect Tech Support
1-(800) 338 – 3987

Cengage Mindtap or WebAssign -chat, phone and user guides posted;
MindTap Start Guide
WebAssign Start Guide

Pearson MyLab and MyMastering Support – operating system and browser check

MacMillan Learning – LaunchPad; Chat and Browser check

NTCC Help Desk

Technology Support Computer Services
ithelp@ntcc.edu
Text/Call 903-434-8140

Free Tutoring

• Free Tutoring – Overview of services; View Schedule of face-to-face tutoring
• Tutor.com – free online tutoring service

Academic Calendar

Academic Calendar and Main Campus Calendar

Advising

Advising Website – schedule an appointment; FAQs, register for classes, GPA Calculator

Special Populations Assistance

Special Populations
Kat Belew Advising Team Lead/Special Populations Coordinator
Hours: M-Th 8am - 6pm ~ F 8am-12pm
903-434-8104
specialpopulations@ntcc.edu