Student Services Specialist

Classification: Staff
Status: Full Time
Minimum Salary: Varies

The Student Services Specialist is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center.  This role demands a deep understanding of customer service principles and practices, along with excellent interpersonal, decision-making and exceptional planning and organizational skills.

MAJOR RESPONSIBILITIES

  • Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more.
  • Address inquiries and provide guidance on registration, orientation, degree audits, and advisement referrals, as well as online enrollment activities. 
  • Skillfully manage tasks related to transcript requests, updating personal information, scheduling changes, withdrawal processes, insurance verifications, and FERPA form submissions. 
  • Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements. 
  • Efficiently distribute Student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department. 
  • Always prioritize delivering an exceptional and personalized customer service experience to students.

QUALIFICATIONS

Knowledge and Skill Requirements:

  • Minimum 2 years related experience in student services or related field
  • Strong communication skills, both verbal and written are required
  • Strong organizational and problem-solving skills required
  • Ability to maintain and foster strong relationships with state agencies and local educational institutions
  • Strong working knowledge of a student information system and knowledge of microcomputer/software applications

Education/Experience Requirements

  • Bilingual Preferred
  • Bachelor’s Degree Preferred

 

Excellent Employee Benefits

Health, Dental, Vision, Life & Disability Insurance details »

 

Work/Life Balance Perks for Employees

Dollar Lunch, Fit Center Access, Educational Benefit, Government Verizon Phone Plan, Discount Purchase Programs, Discount Facility Rentals, Vacation & Sick Leave details »

 

To be considered for this position, a complete application packet must be received, including all the following: 

  • Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
  • Resume 
  • At least one letter of recommendation (this should come from a different reference than is listed on your applicaton)
  • Transcript(s)