Financial Aid/Veterans Specialist

Classification: Staff
Status: Full Time
Minimum Salary:

Description of Job Duties:

  • Assist with awarding financial aid and related reconciliation activities.
  • Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more. 
  • Serve as the primary point of contact for veteran seeking educational benefits and oversee the certification process. 
  • Address inquiries and provide guidance on registration, FERPA permissions, orientation, degree audits, and advisement referrals, as well as Online enrollment activities 
  • Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements. 
  • Efficiently distribute student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department. 
  • Always prioritize delivering an exceptional and personalized customer service experience to students.  

Experience and Other Qualifications Required:

  • Bachelors Degree Required
  • Basic computer and software skills (including Microsoft Word, Excel, PowerPoint, etc.) required
  • Experience in financial aid administration and knowledge of federal, state, and institutional financial aid programs and familiarity with veterans' educational benefits is highly desired. 
  • This position is a multifaceted role that leads a team dedicated to providing comprehensive support to students in the areas of financial aid, veterans' benefits, and broader student services. 
  • The position is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center. 
  • This role demands a deep understanding of customer service principles and practices, along with demonstrated leadership skills.  

 

Excellent Employee Benefits

Health, Dental, Vision, Life & Disability Insurance details »

 

Work/Life Balance Perks for Employees

Dollar Lunch, Fit Center Access, Educational Benefit, Government Verizon Phone Plan, Discount Purchase Programs, Discount Facility Rentals, Vacation & Sick Leave details »

 

To be considered for this position, a complete application packet must be received, including all the following: 

  • Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
  • Resume 
  • At least one letter of recommendation (this should come from a different reference than is listed on your applicaton)
  • Transcript(s)