| Classification: Staff |
| Status: Full Time |
| Minimum Salary: |
Description of Major Responsibilities:
- Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more.
- Serve as the primary point of contact for veteran seeking educational benefits and oversee the certification process.
- Address inquiries and provide guidance on registration, orientation, degree audits, and advisement referrals, as well as online enrollment activities.
- Skillfully manage tasks related to transcript requests, updating personal information, scheduling changes, withdrawal processes, insurance verifications, and FERPA form submissions.
- Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements.
- Efficiently distribute Student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department.
- Always prioritize delivering an exceptional and personalize customer service experience to students.
Experience and Other Qualifications Required:
The Financial Aid and Veterans Specialist - Level 2 is a multifaceted role that leads a team dedicated to providing comprehensive support to students in the areas of financial aid, veterans' benefits, and broader student services. The position is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center. This role demands a deep understanding of customer service principles and practices, along with demonstrated leadership skills.
Experience in financial aid administration and knowledge of federal, state, and institutional financial aid programs and familiarity with veterans' educational benefits is highly desired.
Bachelor's Degree Required
Veteran Preferred
To be considered for this position, a complete application packet must be received, including all the following:
- Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
- Resume
- Two recent letters of recommendation
- Transcript(s)
Excellent Employee Benefits
Health, Dental, Vision, Life & Disability Insurance details »
Work/Life Balance Perks for Employees
Dollar Lunch, Fit Center Access, Educational Benefit, Government Verizon Phone Plan, Discount Purchase Programs, Discount Facility Rentals, Vacation & Sick Leave details »
To be considered for this position, a complete application packet must be received, including all the following:
- Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
- Resume
- At least one letter of recommendation (this should come from a different reference than is listed on your applicaton)
- Transcript(s)
